Total Triage: Lunch & Learn Series

In this Lunch & Learn series, we heard from six different practices across Wandsworth who have implemented a Total Triage approach.

Here about the experience of practices moving to Total Triage in this Lunch & Learn Series.

About the Series

In this Lunch & Learn series, we heard from twelve different practices across Wandsworth who have implemented a Total Triage approach. In each session, two practices presented for 20 minutes each on:

Why they made the move to a Total Triage model
The main challenges they've faced and overcome
The overview of how they're using a Total Triage approach
What benefits they've seen (sharing data where possible)

There was then a facilitated Q&A session. Catching up on these webinars presents a great opportunity if you're planning a move to Total Triage but want to learn from others if you've already made the move but want to see how it's being done elsewhere, or if you don't even know where to start and want to see Total Triage in action.

Session	Presenting Practices	Triage Tool	List Size	Watch the recordings
Session one	Greyswood Practice	Accurx	10,571	Watch the recording
Session one	Bedford Hill Family Practice	Accurx	14,176
Session two	Elborough Street Surgery	Accurx	8,178	Watch the recording
Session two	Southfields Group Practice	Accurx	10,987
Session three	Wandsworth Medical Centre	Accurx	19,309	Watch the recording
Session three	Brocklebank Group Practice	eConsult	17,000
Session four	Balham Park Surgery	Accurx	20,643	Watch the recording
Session four	Chatfield Health Centre	Anima	12,258
Session five	Battersea Fields Practice	Accurx	14,280	Watch the recording
Session five	Lavender Hill Group Practice	Accurx	15,473
Session six	Mayfield Surgery	Accurx	6,824	Watch the recording
Session six	Tudor Lodge Health Centre	Accurx	10,885

For carefully curated further resources on online triage, online consultations, and considering a total triage approach, see the SWL TeamNet page on Online Triage: Resources Page.

Please contact your borough Change Manager for further 1:1 on online triage. If you’re in Wandsworth you can also contact Clinical Lead for Digital Transformation, Devin Gray (devingray@nhs.net), our Primary Care Lead for Digital Transformation, Jack Linsell (j.linsell@nhs.net) and/or our Change Manager, Pam Wilson (pamela.wilson10@nhs.net)